RETURNS POLICY

At Connect Electrical Wholesale, we want you to be completely satisfied with your purchase. If you change your mind, our straightforward "no quibble" policy has you covered. 

1. 14-Day Return Period

You have 14 days from the date of delivery to notify us that you wish to return an item for a refund or exchange. 

2. How to Notify Us
Before returning any goods, you must contact us to obtain a Returns Authorisation Number. Returns sent without prior notification may face delays in processing. 

• Email: returns@cew-ltd.com
• Phone: 01635 552177
  Please provide your order number and the specific items you wish to return in your message. 

3. Return Shipping
All returns must be arranged and paid for by the customer. We strongly recommend using a tracked or "signed for" service, as the goods remain your responsibility until they reach our warehouse. 

4. Restocking Fee
If an item is being returned because it is no longer required (and is not faulty or damaged), it may be subject to a 25% restocking fee. This fee covers the cost of inspection and processing and will be deducted from your final refund. 

5. Condition of Goods
To be eligible for a refund:

• Items must be unused (not installed) and in original packaging.
• Packaging must be unmarked and free from adhesive or carrier labels.
• All component parts, fixings, and instructions must be included. 

6. Exceptions
Please note that special orders or items cut to a specific length (such as cables) are typically non-returnable unless they are faulty.